Return & Refund Policy

Complaint Registration:

• Return Complaint Will Not Applicable On Call Or WhatsApp/ Facebook / Instagram Chat. Your complaint is register only in our website register mail id: support@jineliyafashion.com
  
• If You Have Any Issue Regard Product. You Have To Mail Us On (support@jineliyafashion.com) Within 24 Hours Of Parcel Delivered. Our Team Will Reply You Within 24 Hours After Verified Your Concern.
• These details are mandatory when you mail to our register mail id.
  

1. Customer Name:
2. AWB Number:
3. Packaging label photo
4. Parcel opening video
5. Photo of a saree in full lighting.
   
   

Return Policy:

• Within a 7 Days After 7 Days Customer Are Not Eligible For Any Type Of Refund / Return.
• In Case If You Received A Wrong Or Defective Product From Our Side Than We Can Only Refund You. T&C Applied
  ( To Eligible For Refund Amount Customer Must Be Have Following Proofs )
  
  
• 1. Unboxing Video: A video of the entire unboxing process, showing the package as it's opened and revealing the product. This will serve as additional evidence of the product's condition upon arrival.
  
  2. Inner Contact (Received Product Image): Images of the product you received, highlighting any visible damage or issues. Please capture the product from multiple angles to provide a comprehensive view.
  
  3. Post Shipped Image: A clear picture of the parcel in its current condition, showing any external damage or discrepancies.
  
  4. Label Image: A picture of the shipping label on the package, which should clearly display all relevant information such as tracking numbers and shipping details.
  
  
• 1. From The Day You Receiving The Package. We, Will, Validate Your Return/exchange Request, Only After We Authorized It.
     
     
  2. We Are Not Offer Any Type Of Refund We Can Only Exchange The Product And Allow Store Credit Of Same Amount To You.
     
     
  3. You Have To Agree To Our Return Policy Before You Purchases Any Product From Our Store.
     
     
  4. Shipping And Cod Charges Are Non-refundable.
     

  We Have Two Method Of Exchange / Return

  1. Store Credit
  2. Exchange
     
     Q. What Is Store Credit
     
     Ans. We Will Give You A Coupon Code Of Same Amount As Your Product On Your Registered Mail Id You Can Use It To Purchase Any Product From Our Website When Your Want. Coupon Code Has No Expire Limit You Can Use It When Ever You Want.
     
     Q. What Is Exchange
     
     Ans. We Can Exchange Product With Same Amount Or Deference Amount Product (Deference Amount Will Pay By      Customer If Customer Choose Less Amount Product We Can Settle Remaining Amount From Our Side As Well)

• Note- Jineliya Fashion Are Not Offer Any Type Of Reverse Pickup Service From Our Side In Both Case You Have To Courier Parcel At Our Warehouse Address.
  (Address : 4021, International Fashion Market, Opp. Shagun Avenue, Punagam, Surat-395010.)
  
  
• To be eligible for a return / refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Customer will have to make a "Parcel opening" video which will include product shipping label and product while opening the parcel. Without this video, No any complaints will be entertained. This video is must for any refund or return request.
• You Have To Agree To Our Return Policy Before You Purchases Any Product From Our Store.

•  Disclaimer : Model images are only representative. Slight variation in color, fabric & work is possible due to lightings & flash while photo shoot.
• Note : Decoration Material Like Purse, Jewelry, And Any Other Accessory Showing In The Image Are Not Included With The Product Always Check Description Before Purchase.

Refund Policy:

• Your Product Amount Can Only Be Refunded For Product Damage.
  And This Is Allow Only Proof Of Packaging Opening Video.
• As Per Our Return Policy Coupon Code Applied Or Any Type Of Discounted / Stitched Product Like Kurti Top Salwar Suit And Blouse are Non-Returnable and Refundable from Our Website.
• If our website allows to refund the amount, Rs 350 Order Process charge and And the forward shipping charge made by the courier company will be deducted from your total amount along with Weight Discrepancies.
  Once your refund is approved, it will be credited to your bank account and UPI ID within 7 days after your product reaches our office address.

Discrepancy:

• the apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colours there still may be minor variations because of the light and settings during photography and also the colour settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. jineliyafashion.com believes that every customer placing an order is absolutely aware of these minor variations that may occur in with respect to the actual colour of the outfit received.
• Embellishment related Issues: Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit, some of them may come loose, hence if you see such situations arise when you unpack or wear your attire, do not worry as it is a common issue.

Note: Any dispute arise between the parties, only Surat court have jurisdiction to settle the dispute.